Chasing Unicorns reserves the right to amend the Terms & Conditions at any given time.
1) Order & Payment
1.1 Sales Order
- All Sales Orders submitted through Chasing Unicorns Webstore are subject to our acceptance. Chasing Unicorns reserves the right to cancel or terminate the obligations to fulfill any Sales Order, for any reason whatsoever, even after a Sales Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation. In such event, we shall refund to the customer the price of the item(s) purchased.
1.2 Payment Terms
- All prices are denominated in Singapore Dollars.
- We accept the following payment modes:
- Debit/Credit Card via ShopcadaPay
- All transaction charges by ShopcadaPay are fully borne by Chasing Unicorns.
- Upon checking out, an order confirmation email will be sent to you. For customers opting to pay Paynow, please follow the link in the email to provide us with your payment details.
- For payment via Paynow, please note that checking out an item implies your intention of confirming it. The item(s) would be reserved for you for the next 24 hours, unless otherwise agreed upon. Your order will be cancelled, without further notification if payment is not received by us within the stipulated timeframe.
- After your payment has been verified and received by us, a notification email will be sent to you and your order will be prepared. Once you have completed checkout, you may check the status of your order at any time by logging into your account.
2.1 Local Shipping
- Free delivery applies to all orders $40.00 and over.
- Free delivery services will only apply to addresses within Singapore. No delivery will be made outside Singapore, to post office boxes or restricted areas*.
- Courier fee of $4.00 for orders below $40.00.
- No delivery to restricted areas. Examples of restricted areas include:
- Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports, Marina Baysand. (Please kindly check with us for rates.)
- Your item(s) will be shipped out within 2 to 3 business days after payment has been received.
2.2 International Shipping
- Chasing Unicorns ships internationally. International Shipping is available at a weight-based rate which will be calculated at checkout.
2.3 Self Collection
- We are located in the Hougang Vicinity. By appointment only.
3) Return and Exchange
3.1 Sales Cancellation
- There is strictly no cancellation of Sales Order once it is confirmed and payment has been received by us. Chasing Unicorns reserves the right to refund you the price of the item(s) which has been paid.
- We do not accept exchange due to a change of mind.
3.3 Return and Exchange - Defectives and Incorrect Item
- We have a strict no return policy unless the item(s) sent to you is incorrect or defective.
- We will issue a full refund if the item you have ordered is out of stock and we are unable to replace it.
- The item must be shown to be defective not due to your negligence or incorrect before Chasing Unicorns entertain the exchange/ return request.
- The item must be returned before any request for refund will be entertained.
- Please note that normal processing time for refund requests is 1 week from date of request.
4) Product Display and Colours
- Chasing Unicorns attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.